+ HOW DO I SHOP ON MUNINSPORTS.COM?
Find the product you need and press the “BUY” button. The product will then be placed in your shopping cart, which you will find at the top right corner of www.muninsports.com.
When you want to pay, press “Shopping Cart” in the upper right-hand corner, and then enter your billing address. If you want the product to be delivered to a different address from your billing address, then tick the box with the text “Send to a different address from my billing address”, and then enter your delivery address.
+ DO I NEED TO REGISTER AS A CUSTOMER?
No. On muninsports.com you do NOT have to register as a customer. You just need to submit your information to us in connection with your purchase. But it is a good idea to sign up for our newsletter for updates on product news, training videos and other football-related news.
+ HOW DO I PAY FOR MY PURCHASE?
Payment on muninsports.com is with credit card and is entirely secure. You can pay with both Danish and international credit cards.
We also have a number of football clubs and associations, who can agreement with us to pay by invoice/bank transfer. For questions regarding payment, please contact us at email@example.com
+ MY ORDER WILL NOT GO THROUGH. WHAT DO I DO?
Check first whether you have entered the correct payment details. When you pay with a Dankort or another credit card, you must provide the following information:
– 16-digit card number (the total digits depends on the type of card), which is found on the front of the card
– the expiry date (embossed on the front of the card)
– card security code (three digits, printed on the reverse side of the card to the right of the magnetic strip)
If your purchase will still not go through, please contact our customer services on firstname.lastname@example.org, and we will deal with the error together.
+ WHERE DO YOU SEND TO?
We deliver to the following countries:
- The Netherlands
- Czech Republic
If you do not live in one of these countries, you are welcome to contact us so we can make a deal for delivery.
+ I WANT TO BUY AN M-STATION, BUT DO NOT LIVE IN ONE OF THE ABOVE COUNTRIES. DO YOU DELIVER TO OTHER COUNTRIES?
Yes, we deliver all over the world, but feel free to contact us on email@example.com to find out more. The price and delivery time may vary depending on where in the world you are.
+ HOW DO I GET INFORMATION ABOUT MY PURCHASE?
When you have completed a purchase with muninsports.com you will receive an email order confirmation. This mail will contain a link to muninsports.com’s terms and conditions, so you can read the terms governing your purchase. Within 24 hours you will receive an email from UPS with the tracking number of your package. We will keep you updated on your order, whenever necessary. You will receive an email, if there are any changes in your purchase or delivery date.
+ HOW LONG IS THE DELIVERY TIME?
We use UPS or Link for our deliveries in Europe from our warehouse in Denmark. We us UPS for deliveries in USA an ships from our warehouse in New Jersey. Delivery times for the various countries are as follows:
- Belgium: 2-3 days
- Denmark: 1-2 day
- Finland : 3-5 days
- France: 3-5 days
- The Netherlands: 2-4 days
- Ireland: 3-8 days
- Italy: 3-5 days
- Luxembourg: 2-4 days
- Norway: 2-8 days
- Poland: 3-5 days
- Portugal: 4-6 days
- Switzerland: 3-4 days
- Spain: 3-6 days
- Sweden: 2-6 days(Cities),2-6 days (the remainder)
- Czech Republic: 4-6 days
- Germany: 2-3 days
- Austria: 3-4 days
- UK: 3-8 days
- USA: 1-8 days
+ DO I HAVE TO BE AT HOME, WHEN MY DELIVERY ARRIVES?
No. You can leave a note on your front door, stating that you authorise UPS to leave the package on the doorstep. REMEMBER to write your tracking number on the note and sign it. You can download an authorisation form (PDF) here her
+ HOW DO I RETURN AN ITEM?
You can exercise your right of cancellation, if you return the item in the same condition as when you received it. If you wish to return an item, then please contact us before returning the product. Items must be returned in their original packaging, unused and in the same condition as when received. Once we receive the goods and approve the return, as quickly as possible we will transfer the purchase amount to your account in accordance with the Consumer Contracts Act § 21 paragraphs 3 and 4. We only refund the credit card, with which you made your purchase. This is to prevent the use of stolen credit cards. Remember to include sort code and account number for any bank transfer. And remember to keep your postal receipt as proof that the product was shipped. Return of goods is at your own expense.
+ I HAVE RECEIVED AN INCORRECT PRODUCT. WHAT NOW?
We strive to deliver as ordered. In the event of an error, please contact firstname.lastname@example.org and tell us what is wrong. Always state your name, address, telephone number, email and order number.
+ I WOULD LIKE TO EXCHANGE A GIFT. WHAT DO I DO?
If you want to return a gift purchased online at muninsports.com, you have the option of returning or exchanging it within 30 days of receiving it. In order to exchange it, you must have the original receipt and the product must be returned unused and in the same condition, in which you received it.
+ What is the difference between m-station Talent and m-station Pro?
The main difference is the size and, therefore, also the weight. Talent is 145 cm x 145 cm and weighs 23 kilos, while Academy is 200 cm x 200 cm. The actual quality and rebound effect are the same.
+ Who usually buys an m-station Talent?
Private consumers, who have it in the garden. m-station Talent is also bought by football clubs and football academies
+ Who can use the m-station Talent?
m-station Talent can be used by all football players at all levels from the age of 6 years and above.
+ Can m-station Talent be moved by children?
Yes, there is a handle on the underside of the front frame, which, together with the puncture-resistent wheels, makes it easy for children and adults to move it round.
+ How many people can use m-station Talent at the same time?
You can use m-station Talent alone or in groups of 3-4 players.
+ What balls can be used in m-station Talent?
You can use all types of balls, but of course we recommend the MS4 ball (link)
+ How big is the m-station Talent?
The frame measures 145 x 145 cm.
+ How much space do you need, when you play on an m-station Talent?
m-station Talent is 2-metres deep, when it is positioned on a slope, where you can keep the ball in the air with your feet and head. In addition, the player must have an area of 1.5 – 2 metres to stand on. So 3.5 to 4 metres are fine for exercises, in which you are standing close and have the ball in the air.
If you want to make passes along the ground, you do not need as much space, because in this case m-station Talent is placed vertically, and the depth is only 120 cm. The player can easily manage with 2 metres, so that requires a total of just over 3 metres.
+ Can m-station Talent be packed up?
Yes, m-station Talent is collapsible, so it can be totally flat, taking up only 26 cm. x 145 cm. x 192 cm. (maybe show icon)
+ What exercises can you do with an m-station Talent?
With m-station talent you can practise all your technical football skills such as passing, dribbling, turns, finishes, takedowns etc. You can find inspiration for exercises on our Training Ground.
+ Can you adjust the inclination and the ball’s exit angle on m-station Talent?
It is extremely easy. Simply loosen a handle on each side, then adjust the inclination, before tightening the handles again.
+ Can m-station Talent stand outside all year?
Yes. All materials have been carefully selected to withstand all types of weather.
+ Does m-station Talent require regular maintenance?
No. All you have to do is to tighten the net when you have used m-station Talent for 3-4 weeks. For instructions on how to do it, click here (link)
+ Can you buy spare parts if any damage occurs to m-station Talent?
Yes. If an accident occurs, you can order spare parts for your m-station Talent by sending an email to email@example.com. Remember to attach a photo, so we can see which part you want to buy.
+ Can I tighten the net if it loses some of its tension?
Yes. Here you can find instructions on how to do it. (link)
+ What do you do, if the net on m-station Talent rips?
The net is specially designed to be hit by footballs day in and day out. If an accident occurs and a single one of the lines (either horizontal or vertical) rips, you can order a replacement here. The line is delivered ready for installation, and you will find instructions on how to install the line here.
If you require a complete new net, you can also order one in the same way. How do install a complete new net (LINK).
+ Does m-station Talent come with a guarantee?
Yes. There is a two-year guarantee against damage not attributable to normal wear and tear. Also take a look at our terms and conditions of purchase. Be sure to check the product for any faults or defects, when it is delivered to you and if it is broken or for any other reason cannot be used, please mail us immediately on firstname.lastname@example.org.
+ Does m-station Talent require assembling?
Yes. There is a manual in the box, and it generally takes approx. 2 hours to assemble it. You can also download the manual here (LINK)
+ I don’t have an m-station Talent manual. Where can I download it?
You can download it here (link)
+ What is the m-trainer app?
m-trainer is a free app and the only one in the world that can measure footballers’ technique. You download the app in Google Play or the App Store. (link) See more about m-trainer here (link)
+ Can m-trainer be used on all smart phones?
m-trainer can be used on all smart phones that run Android or iOS
+ How do you connect your smartphone to m-station Talent?
You fix it into the specially designed holder behind the net, where it is protected and is held in place by two rubber bands. (Link to photo / video)
+ Can the ball hit my smartphone when it is mounted on m-station Talent?
No, it is well protected behind the net.
+ Do you have to connect power to m-station Talent in order to use the m-trainer app?
No. Your telephone just needs to be charged to run m-trainer.